Shipping policy

Shipping Policy

  • Shipping Locations:
    shdw.stick offers shipping across India. International shipping may be available upon request. Please note that any applicable customs duties, taxes, or additional charges (if any) are the responsibility of the customer.
  • Order Processing Time:
    Orders are typically processed within 2 business days after payment confirmation. Processing times may vary depending on order volume or the complexity of customized poster or sticker designs.
  • Shipping Methods:
    We partner with reliable and reputable shipping carriers to ensure safe and timely delivery. Available shipping options will be displayed at checkout.
  • Shipping Time:
    • Domestic (India): Estimated delivery within 8 to 10 business days
    • International: Estimated delivery within 15 to 20 business days
      Delivery times may vary due to customs clearance or logistical delays.
  • Order Tracking:
    Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery progress.
  • Shipping Delays:
    While we strive to deliver orders on time, unforeseen events such as weather conditions or logistics disruptions may cause delays. If your delivery is significantly delayed, please contact our support team for assistance.
  • Incomplete or Incorrect Shipping Address:
    Customers are responsible for providing accurate and complete shipping details at checkout. shdw.stick is not liable for delays, losses, or non-delivery resulting from incorrect or incomplete address information.
  • Lost or Damaged Packages:
    In the rare event that your shipment is lost or arrives damaged, please contact us immediately. We will coordinate with the courier partner to resolve the issue and work toward a satisfactory resolution.
  • Important Note on Damaged Packages:
    If the outer packaging appears visibly damaged at the time of delivery, please do not accept the parcel and inform our support team immediately. Accepting a visibly damaged package may affect eligibility for a refund or replacement.

This Shipping Policy is subject to change without prior notice. We recommend reviewing this policy before placing an order.